Last updated: July 31, 2026
These Terms of Service ("Terms") are a contract between Lafayette Standard Co ("Vantage," "we") and the organization or person agreeing to them ("Customer," "you"). By creating an account or using the Service you accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it.
Vantage invites Reviewers to complete AI-conducted voice interviews and generates synthesized Reports. We may update or improve the Service over time.
You must provide accurate information, keep credentials secure, and are responsible for activity under your account. The Service is for workplace and business-related use by people 18 or older.
You are responsible for your use of the Service and for your Reviewers and Subjects. You represent and agree that:
You agree that:
To protect the Service, its users, and the Subjects of reviews, Vantage may monitor use of the Service, investigate suspected violations of these Terms (including the restrictions in Section 6), and take responsive action. Where we reasonably believe the Service is being used contrary to these Terms — including to make or inform a prohibited personnel decision, to identify or retaliate against a Reviewer, or otherwise in breach of Section 6 — we may suspend or terminate access, in whole or in part, with or without notice, and may preserve or disclose information where required by law. This Section states rights, not obligations, and does not create a duty to monitor.
The Service uses AI to conduct interviews and generate Reports. AI output can be inaccurate, incomplete, or biased. Reports are not professional, legal, HR, employment, compliance, medical, or psychological advice. You are responsible for reviewing Reports critically before acting on them. Vantage is designed to support a holistic, human-led review process; Reports are developmental input for a human decision-maker, not a substitute for that person's judgment.
The Service includes automated detection intended to surface certain safety-related disclosures — such as indications of crisis or serious misconduct — that a Reviewer may express during an interview. You authorize Vantage to act on such disclosures by surfacing crisis resources to the Reviewer and by routing flagged matters to the escalation contact(s) you designate.
Vantage has no general obligation to monitor interview content and does not guarantee that it will detect, flag, or route any particular disclosure or category of disclosure. Detection is best-effort and may produce false positives or miss relevant content.
You are responsible for reviewing, investigating, and responding to any matter escalated to you, and for maintaining the internal processes and designated contacts needed to do so. The Service is not a substitute for, and does not perform, your organization's human resources, legal, compliance, investigative, or emergency-response functions, and must not be relied upon as such. In an emergency, contact local emergency services.
As between the parties, you own your Customer Data. You grant Vantage a license to host, process, and use Customer Data to provide, support, secure, and improve the Service, subject to these Terms, the Privacy Policy, and the Data Processing Agreement in Annex A. For personal information of Reviewers and Subjects, you are the controller and Vantage is the processor, and the Data Processing Agreement in Annex A controls in the event of any conflict on data-protection matters. We do not use Customer Data to train general-purpose AI models.
Vantage owns the Service, software, and all related IP. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active and in good standing. Feedback you give us about the Service may be used by us without restriction.
If fees apply, they are stated in the Service, in a direct agreement with you, or in the plan you select. Standard plans may be billed per review or on an annual basis; Custom and Enterprise plans may be billed under a direct agreement. Unless stated otherwise, fees are non-refundable. We may suspend access for amounts unpaid more than 30 days after they are due.
Each party will protect the other's confidential information and use it only to perform under these Terms. Customer Data is your confidential information.
We will provide the Service with reasonable care. Except as expressly stated, the Service is provided "as is" and "as available," and we disclaim all other warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Vantage is currently in development; we make no guarantees that all Vantage features will be available at any given time.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Vantage's total liability arising out of or related to these Terms will not exceed the fees you paid to Vantage in the twelve months before the claim.
You will defend and indemnify Vantage against third-party claims, damages, and costs arising from: (a) your failure to obtain required consents or notices from Reviewers or Subjects; (b) your violation of employment, anti-discrimination, privacy, or recording-consent laws; (c) your use of Reports to make decisions in breach of Section 6; (d) your failure to respond to a matter escalated to you under Section 9; or (e) your other breach of these Terms.
These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days. On termination, your access ends and we will delete or return Customer Data according to the Privacy Policy, the Data Processing Agreement in Annex A, and our retention schedule. Sections that by nature should survive will survive.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. To the fullest extent permitted by law, disputes will be resolved by binding arbitration on an individual basis, and the parties waive any right to bring or participate in a class, collective, or representative action.
These Terms (including Annex A) and the Privacy Policy are the entire agreement for use of the Service. We may update these Terms with notice as required by law; continued use means acceptance. You may not assign without our consent; we may assign in a business transfer. If a provision is unenforceable, the rest stays in effect. No waiver is implied by delay.
Lafayette Standard Co
3948 Browning Place #333
Raleigh, NC 27609
chander.tripathi@lafayettestandard.com
This Data Processing Agreement forms Annex A to, and part of, these Terms between Lafayette Standard Co d/b/a Vantage("Vantage," "Processor") and the Customer ("Customer," "Controller"). If it conflicts with the main body of these Terms on data-protection matters, this Annex A controls.
Vantage will: (a) process personal data only on Customer's documented instructions; (b) ensure personnel are bound by confidentiality; (c) implement the security measures in Schedule 2; (d) assist Customer, taking into account the nature of processing, with data-subject requests and with security, breach-notification, and DPIA obligations; (e) not sell personal information or use Customer Data (including review content) to train general-purpose AI models; and (f) delete or return personal data per Section A.7.
Customer authorizes Vantage to engage the subprocessors listed in Schedule 1. Vantage remains responsible for its subprocessors' performance. Vantage will give Customer prior notice of any new subprocessor and an opportunity to object on reasonable data-protection grounds.
If a Reviewer or Subject contacts Vantage directly, Vantage will (unless legally required to respond) refer them to the Customer and assist the Customer in responding. See Section A.7 for what a deletion request reaches.
Vantage will notify Customer without undue delay, and in any case within seventy-two (72) hours, after becoming aware of a personal-data breach affecting Customer's data, with information reasonably available to help Customer meet its own notification obligations.
On Customer request or on termination, Vantage will delete or return Customer Data, subject to legal-retention requirements, and purge it from active systems, with backups expiring on a rolling schedule.
Retention schedule. Independent of any deletion request, Vantage retains interview transcripts and generated reports for no more than eight (8) months after the related review's report is delivered(the date the report is approved and made available to the Customer), after which they are deleted from active systems on a scheduled basis, subject to legal-retention requirements and rolling backup expiration. This mirrors the retention statement in the Privacy Policy (§8) and is the schedule the Service enforces automatically.
What a Reviewer/Subject deletion reaches (accurate scope):
ON DELETE SET NULL so it survives deletion of the review/participant it related to.See Schedule 2. Vantage maintains administrative, technical, and physical safeguards appropriate to the risk; no system is perfectly secure.
This Annex A assumes all data subjects are in the United States and all processing occurs in the United States. The Service is not currently offered for Reviewers or Subjects located in the EU, the UK, or other regions whose data protection laws require additional cross-border transfer mechanisms. Customer will not submit personal data of such individuals through the Service without first entering into a separate written agreement with Vantage that addresses those requirements.
Vantage will make available information reasonably necessary to demonstrate compliance with this Annex A, and will contribute to audits as required by applicable law, subject to reasonable confidentiality and frequency limits.
Liability under this Annex A is subject to the limitations in the Terms. This Annex A terminates with the Terms; Section A.7 survives.
| Subprocessor | Purpose | Data | Region |
|---|---|---|---|
| Supabase | Database hosting & storage of Customer Data | All review data | US (AWS us-west-2) |
| Vercel | Application hosting | Requests, logs | US (iad1 / US-East) |
| Google (Gemini API) | AI processing of interview content (followups, classification, extraction) | Interview transcripts | US |
| Anthropic (Claude API) | AI generation of reports; admin intake/topic generation; internal session quality review | Interview responses (reviewer responses anonymized as Response 1/2/3, no reviewer names or emails, before transmission), admin context, and quality-review session-log payloads scrubbed of reviewer names, email addresses, and tokens before transmission | US |
| ElevenLabs | Text-to-speech voice delivery | Generated question text, which may reference or paraphrase the reviewer's prior answers; never raw transcripts or other reviewers' content | US |
| Stripe | Billing / payments | Customer billing info (no card data stored by Vantage) | US |
| Resend | Transactional email | Recipient name and email; invitation and notification emails containing links and delivery metadata, no feedback or report content | US |
| Sentry, when enabled | Error monitoring & diagnostics | Error events with PII scrubbed (transcripts, emails, tokens removed pre-transmission) | US |
Note: the Reviewer's browserperforms speech-to-text and may transmit audio to the browser vendor (e.g., Google) — that is the Reviewer's own browser provider, not a Vantage subprocessor. Vantage never receives the audio.