Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") are a contract between Lafayette Standard Co ("Vantage," "we") and the organization or person agreeing to them ("Customer," "you"). By creating an account or using the Service you accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it.

2. Definitions

• Service: the Vantage AI-conducted feedback interview platform and related websites.
• Authorized Users: people you permit to access your account.
• Reviewers: people invited to complete an interview.
• Subject: the person a review is about.
• Reports: AI-generated feedback summaries produced by the Service.
• Customer Data: data you or your Reviewers submit through the Service, including interview transcripts and Reports.
• DPA: the Data Processing Addendum or Agreement made available by Vantage on request and accepted by Customer, if applicable.

3. The Service

Vantage invites Reviewers to complete AI-conducted voice interviews and generates synthesized Reports. We may update or improve the Service over time.

4. Accounts and eligibility

You must provide accurate information, keep credentials secure, and are responsible for activity under your account. The Service is for workplace and business-related use by people 18 or older.

5. Your responsibilities

You are responsible for your use of the Service and for your Reviewers and Subjects. You represent and agree that:

• You have the authority and a lawful basis to invite the Reviewers and to collect feedback about the Subject.
• You will obtain and maintain all notices and consents required by law from your Reviewers and Subjects, and you may rely on Vantage's in-product consent flow for this purpose where it fits your obligations.
• You will comply with all laws that apply to you, including employment, anti-discrimination, privacy, and recording-consent laws in every jurisdiction where your Reviewers and Subjects are located.
• You are responsible for giving Subjects any notice your organization or applicable law requires about the review, who may receive the report, and how review content may be used.
• You will not invite anyone to take part without the consent the Service is designed to collect.

6. Acceptable use

You agree that:

• Reports are advisory. They are developmental input for human review. You will not use a Report as a standalone or sole basis for termination, demotion, compensation, discipline, promotion, hiring, or other consequential employment decisions. A human decision-maker retains authority over any such decision.
• You will not use the Service to discriminate against any individual or group protected under applicable law.
• You will not attempt to identify individual Reviewers, pressure anyone to disclose their feedback, or retaliate against anyone for participating or providing feedback.
• You will not use the Service to harass, surveil, or harm anyone, or to collect feedback for an unlawful purpose.
• You will not reverse engineer, resell, or misuse the Service, or use it to build a competing product.

7. AI disclaimer

The Service uses AI to conduct interviews and generate Reports. AI output can be inaccurate, incomplete, or biased. Reports are not professional, legal, HR, employment, compliance, medical, or psychological advice. You are responsible for reviewing Reports critically before acting on them. Vantage is designed to support a holistic, human-led review process; Reports are developmental input for a human decision-maker, not a substitute for that person's judgment.

8. Customer Data and processing

As between the parties, you own your Customer Data. You grant Vantage a license to host, process, and use Customer Data to provide, support, secure, and improve the Service, subject to these Terms, the Privacy Policy, and any applicable DPA. For personal information of Reviewers and Subjects, you are the controller and Vantage is the processor. If a DPA is accepted by the parties, it controls in case of conflict on data protection matters. We do not use Customer Data to train general-purpose AI models.

9. Intellectual property

Vantage owns the Service, software, and all related IP. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active and in good standing. Feedback you give us about the Service may be used by us without restriction.

10. Fees and payment

If fees apply, they are stated in the Service, in a direct agreement with you, or in the plan you select. Standard plans may be billed per review or on an annual basis; Custom and Enterprise plans may be billed under a direct agreement. Unless stated otherwise, fees are non-refundable. We may suspend access for amounts unpaid more than 30 days after they are due.

11. Confidentiality

Each party will protect the other's confidential information and use it only to perform under these Terms. Customer Data is your confidential information.

12. Warranties and disclaimer

We will provide the Service with reasonable care. Except as expressly stated, the Service is provided "as is" and "as available," and we disclaim all other warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Vantage is currently in development; we make no guarantees that all Vantage features will be available at any given time.

13. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Vantage's total liability arising out of or related to these Terms will not exceed the fees you paid to Vantage in the twelve months before the claim.

14. Indemnification

You will defend and indemnify Vantage against third-party claims, damages, and costs arising from: (a) your failure to obtain required consents or notices from Reviewers or Subjects; (b) your violation of employment, anti-discrimination, privacy, or recording-consent laws; (c) your use of Reports to make decisions in breach of Section 6; or (d) your other breach of these Terms.

15. Term and termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days. On termination, your access ends and we will delete or return Customer Data according to the Privacy Policy, any applicable DPA, and our retention schedule. Sections that by nature should survive will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. To the fullest extent permitted by law, disputes will be resolved by binding arbitration on an individual basis, and the parties waive any right to bring or participate in a class, collective, or representative action.

17. General

These Terms, the Privacy Policy, and any applicable DPA are the entire agreement for use of the Service. We may update these Terms with notice as required by law; continued use means acceptance. You may not assign without our consent; we may assign in a business transfer. If a provision is unenforceable, the rest stays in effect. No waiver is implied by delay.

18. Contact

Lafayette Standard Co
3948 Browning Place #333
Raleigh, NC 27609
chander.tripathi@lafayettestandard.com